Spoken field notes → structured ticket fields
This page describes the spoken field notes → structured ticket fields workflow. It is an illustrative prototype — a concept, not a tested product.
Typing on a phone with gloves on, in the sun, at the end of a long shift is the reason field paperwork gets done badly or not at all.
Field crews and foremen who need to record work without stopping to type.
How this workflow would run
- 1
The crew member records what they did in their own words, hands free.
- 2
The workflow pulls out hours, materials, equipment, and site notes into fixed fields.
- 3
Anything it is unsure about is flagged rather than guessed.
- 4
The crew member confirms the filled-in ticket before it goes anywhere.
This is an illustrative prototype. Nothing on this page is running in daily use, and we will tell you exactly what it would take to build it.
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Other workflows
The flagship workflow, and the one we are building with a client right now: a ticket captured on a phone that walks itself through approval, invoicing, and payment with the trail intact.
See the workflowA phone agent that answers when nobody can, captures the caller's details in a fixed structure, and hands a complete job request to a human.
See the workflowCrews report in the language they work in; the office reads and bills in the language it works in, with both versions kept on the record.
See the workflowVendor invoices are read once, matched to the job they belong to, and carried through to customer billing without a second round of keying.
See the workflow